Why MyTask exists
32 questions every practising CA, CS and tax consultant asks. 32 answers.
Every one was asked by a practising Chartered Accountant about his own firm, and every one is answered by a part of MyTask built for it. Open a question to see how.
How do you keep track of every running service?
11 reportsMyTask tracks every service as tasks with stages and milestones, so one dashboard shows what is not started, in process, stuck or done for each service.
- Milestone Wise ReportPending work bifurcated by the milestone it has actually reached, so a return whose computation is done reads differently from one nobody has opened.
- Milestone Group Wise ReportRelated milestones read as one group, with a details view that opens the individual milestones inside it. Both the milestones and the groups are the firm's own.
- Between Milestone ReportPick a milestone that is done and one that is not: every job sitting between the two. Every return whose computation is checked but which has not been filed.
- Milestone Wise Completion ReportEvery milestone of a chosen task type in order, each with the number of jobs sitting at it — fifteen stages of a tax audit, from receiving information to filing the return, with a live count on each.
- In ProcessWork somebody has actually started and has not yet finished.
- Not StartedJobs raised but never picked up, separated from the ones already moving.
- Checks CompletedReview steps this person signed off — the reviewing half of the work, which almost never shows up in a task count.
- Comments Posted On TasksHow much they wrote back into the job for whoever picks it up next.
- To Do CompletedChecklist items this person ticked off inside their tasks.
- Comments Posted On To DoNotes left against checklist items.
- FY & Period Wise Task Status ReportPending and completed counts for this service across financial years and periods, with everything older than three years carried as one column.
When a client rings, what is actually pending on their job?
12 reportsOpen the client's tasks in MyTask and you see the pending issues, what is on hold and what is waiting on the client, so you can answer while they are still on the line.
- Tasks With Pending IssuesJobs held up by something unresolved, whoever it is waiting on.
- Pending Issue Wise ReportHeld-up jobs grouped by what is holding them up — Aadhaar information, digital signature, details from the client, tax payment — and you can email every client on one reason at once, or message them through the Messaging Portal.
- Tasks Kept On HoldWork deliberately parked, so a hold is a decision on record rather than a job that went quiet.
- Tasks With No IssuesEverything clear to proceed — the work that has no excuse for not moving.
- Pending Issues AddedNew blockers raised against tasks in the period, whoever raised them.
- Pending Issues ResolvedBlockers actually cleared, so a rising issue count can be told apart from a stalled one.
- Pending Issues DeletedIssues removed without being resolved.
- Pending Issues CreatedBlockers this person raised against their own jobs.
- Pending Issues CompletedBlockers they cleared.
- Pending Issues DeletedBlockers removed without being resolved.
- Tasks With Pending Issues By EmployeeWhose work is blocked, so a low completion count can be read as an obstruction rather than as under-performance.
- With Pending Issues, Whole OfficeEverything blocked anywhere, whatever service it belongs to.
Who on your staff is working on what, right now?
21 reportsMyTask shows every staff member's assigned, in-process and pending tasks, by person and by role, on one screen.
- User Performance ReportOne person's output month by month across the year, so a dip shows up as a shape rather than as a single number.
- User Performance By Task TypeThe same person split across every service they touched — GST returns, tax audits, registrations, KYC — so you can see what someone is actually good at rather than only how much they did.
- Compare Performance Of UserTwo or more people set side by side on the same task type and the same period, chosen by you.
- User-wise Tasks — Task LeaderPer person, the jobs of this service they LEAD — counted separately, because leading a job and being assigned it are different responsibilities and a partner who only sees one of them is managing blind.
- User-wise Tasks — Task ManagerThe same people, counted for the jobs they MANAGE rather than lead. One person can hold both roles on the same job.
- User-wise Tasks — Assigned UserAnd the jobs actually ASSIGNED to them — the workload figure, as opposed to the oversight figure above it.
- Tasks CreatedHow much work one person raised in the period.
- Tasks CompletedHow much that same person actually finished, read against what they raised.
- Tasks DeletedWork they removed rather than completed — the figure that stops a completion count being flattered.
- Clients CreatedNew clients this person brought onto the system.
- Pending Tasks By EmployeeOpen work laid out person by person, with a firm-wide total on the end of every row.
- Tasks Not Started By EmployeeJobs allocated to someone and never opened — separated from work in progress, because they are a different conversation.
- Task Type Wise Employee ReportThe same eight measures cut by service instead of totalled — which tells you not just that someone is behind, but on what.
- Every Service Against Every PersonThe matrix behind the totals: each of the firm's fifty-plus services down the side, every member of staff across the top, and a total on each row. One screen showing exactly who is carrying which service.
- Assigned To MeWork where this person is the one doing it.
- Where I Am Task LeaderWork they lead rather than do.
- Where I Am Task ManagerWork they manage.
- Where I Am A Task MemberWork they are part of a team on.
- My Work By Service And RoleEvery service the firm sells down the side, and this person's count as leader, manager, user and member across it — so somebody holding 3,816 jobs as leader and 1,806 as the person doing them can see the difference at a glance.
- Top 3 Performer ReportThe three people who cleared the most work in the period, each with the score behind the ranking.
- Bottom 3 Performer ReportThe three clearing the least — the half of the comparison most software will not show you.
Will every job be finished before its due date?
13 reportsMyTask lists every task due today, due this week and past its due date, by service and by staff member, so late work is visible before it is late.
- Tasks Crossed Due DateEverything already late on this service.
- Tasks Due TodayWhat has to go out today on this service.
- Tasks Due In Next 7 DaysThe week ahead, so staffing decisions are made before the week starts rather than during it.
- Long Due TasksWork that has been sitting far longer than it should — the quiet backlog nobody reports on.
- Tasks Crossed Due Date By EmployeeEverything already late, attributed. The hardest column on the screen, and the reason the report exists.
- Tasks Due Today By EmployeeToday's commitments, by the person who has to meet them.
- Tasks Due Within 7 Days By EmployeeThe week ahead per person — the figure to look at before promising a client anything.
- Long Due Tasks By EmployeeWork that has been sitting far too long, attributed. A firm-wide long-due figure tells you there is a problem; this tells you where it is.
- Task Crossed Due Date, Whole OfficeEverything already late, firm-wide.
- Task Due Today, Whole OfficeToday's commitments across the entire practice.
- Task Due Within 7 Days, Whole OfficeThe firm's week ahead in one number.
- Tasks Due Between Two DatesThe second tab: name any two dates and read the same breakdown for work falling due between them, or for work that has already crossed its date.
- Long Due, Whole OfficeThe firm's whole quiet backlog in a single figure.
When a job is stuck on the client's information, has anyone told the client?
5 reportsMyTask sends the client reminders by email and WhatsApp for pending information and due dates, so the client is told without anyone having to remember.
- Emails SentClient emails sent by this person from inside MyTask.
- SMS SentText messages sent the same way.
- Emails Sent YesterdayEvery client email sent from inside MyTask, so client contact is measurable rather than assumed.
- Every Reminder You Have RunningEach saved scheduler with the office it belongs to, its name and how many recipients it goes to — so a firm can see what is going out in its name without opening any of them.
- Which Invoices Have Been Sent, And Which Have NotThe bill register carries a sent column against every invoice. Sending many invoices at once is only safe if the firm can see afterwards what actually went — and a client insisting they never received a bill is answered from the register rather than from somebody’s memory.
And what it does about it
- Due dates chase themselvesA message goes to the client before the deadline rather than after it. The firm sets it up once and every client with that service is reminded on time, every cycle — which is the difference between a practice that chases and one that is chased.
- Built from the work, not from a listReminders are raised against the tasks that carry the due date, so the recipients are whoever actually has that filing outstanding — not a list somebody maintains by hand and forgets to update.
- Task raised, task finished, invoice issued, estimate sent — the client is told each timeA client hears from the firm when a job is raised, when it is finished, when an invoice goes out and when an estimate is issued — without anybody writing a message. Most practices tell clients none of this, and then field the phone call asking.
- Each event sends from the number you chooseThe sending number is set per event, so job updates can come from the office line and dues reminders from somewhere else — or from the partner who actually chases them.
- Emails can fire on events tooThe same event-driven idea runs on the email side, configured in its own settings: a daily office report, an email when a client is created, an alert when an issue is found in an income tax return, and a warning if an automated message fails to send.
- Write the email once and stop thinking about itContent, attachment and recipients are saved together as a named scheduler. The monthly request for bank statements, the weekly reminder to a client who never sends anything on time — written once and then sent by the system.
- Weekly or monthly, on the day you pickChoose the frequency and then the date of the month or the day of the week. A GST document request that has to land on the 5th lands on the 5th, whether or not anyone remembers it is the 5th.
- Let the outstanding chase itselfThe same chaser captured on the messaging side, seen from the ledger end: MyTask reads what a group owes and follows it up without anybody opening the statement. Most firms do not have a collections problem, they have a nobody-got-round-to-it problem.
- On whatever interval you setReminders go a chosen number of days apart, so a client is chased steadily rather than on the day somebody happens to look at the ledger — and the partner is not the one making the awkward call each time.
- And stop below an amount you chooseBelow the threshold the chasing stops. Nobody wants the firm pursuing a long-standing client for fifty rupees, and a chaser that cannot be told when to stop is one that gets switched off altogether.
- Select forty clients stuck on the same thing, and chase them at onceWork that has not started, work still pending, or work held up by a particular issue — pick the clients off the list and message all of them in one action instead of writing to each in turn.
- Built into the reports where chasing actually happensOn a service dashboard, on the GST return status report, on the income tax portal screen — the reports a firm opens when it needs to push clients along carry the chase on the list itself, so the people to write to are the ones already in front of you.
- Each one still reads as though it were written for themClient name, service, financial year, period and task description are filled in per recipient, so a reminder sent to many clients does not read like a circular.
- The contact details come from the clients themselvesNo list to assemble and no addresses to look up — the recipients are whoever is on the report you are already looking at.
- Send it as a message or as an emailThe same selection works either way, so a firm can reach the clients who read email by email and the rest by message.
- Write once, send to everyone it applies toOne message, a saved recipient list and a send — for the announcements that do not warrant an email and would otherwise be typed out one client at a time.
- Messages to many clients, built the same way as emailThe same six ways of choosing which of the firm's own clients receive it: from the client list, from the clients' phone book, from a saved list, by task type, from client details imported from an Excel sheet, or typed in. A firm that has learned to choose recipients for an email already knows how to choose them for a message.
- Six ways to build a recipient listEvery list is of the firm's own clients: from your client list, from the clients' phone book, from a saved email list, by task type, from client details imported from an Excel sheet, or by typing a client's address in. A practice emails very different groups of its clients for very different reasons, and being made to build every list the same way is why most firms give up and use their own mail client.
- Email everyone who has a particular serviceAdd Using Tasktype builds the list from the work itself: every client with a GSTR 3B, every client with a tax audit, every client with a DIR-3 KYC. A deadline reminder goes to exactly the clients it applies to, because the list comes from the jobs rather than from somebody remembering who is on it.
- The partner writes it once, everybody sends itSave the wording for the emails a practice sends over and over — a GST deadline reminder, a request for bank statements, a reply to a routine notice — and any member of staff can send it properly. The quality of client correspondence stops depending on who happened to be free.
- It is filed against the job, not in your sent itemsSender, recipients, cc, subject and attachments all land in that task’s email log — which is what makes “we told you in July” a thing the firm can show rather than assert.
- And MyTask’s own emails appear in the same historyAutomated messages such as a task-creation notice sit in the job’s log beside the ones people wrote, so the correspondence is complete rather than split between what the system sent and what a human did.
- Messages sync on your phoneEverything sent from MyTask shows up on the phone too, so the conversation carries on where the client already is — and a reply is not sitting somewhere nobody thinks to look.
What did each service actually cost you to deliver?
15 reportsStaff log their hours against each task in MyTask, so every job and every service carries its real cost in time.
- Job Profitability On This TaskAgreed fee against the cost of the hours actually worked, and whether this tax audit made money, lost it or broke even — on the job screen, while the job is still open and something can still be done about it.
- Staff-wise Costing On This TaskEach person who touched the job, their recovery rate per hour, the billable hours they posted and what those hours cost. A GSTR 9C done by a partner and one done by an article are not the same job economically.
- Time Logs Posted Against This TaskEvery timesheet entry on the job — date posted, account code, billable and non-billable hours with the comment for each, and the recovery rate applied.
- Outstanding For This Client, From Inside The JobOpen the client's whole outstanding position without leaving the tax audit you are working on — so the person about to release a return knows what the client owes before they release it.
- Profitable JobsHow many jobs earned more than the hours put into them cost, with the fee billed and the cost of those hours beside the count.
- Loss-Making JobsThe jobs that cost more in staff time than they were billed for. Most practices carry several and can name none of them, because nobody compares an agreed fee to the hours it actually consumed.
- Break-Even JobsWork that washed its face exactly — kept separate from profit and from loss, because a firm full of break-even jobs is a firm with a pricing problem rather than a delivery one.
- Billed Fees Against JobsWhat was actually charged for the work in the year, as the numerator of every profitability figure on the screen.
- Billable Hours CostingWhat the hours cost, computed from each person's own recovery rate — so a tax audit done by a partner and one done by an article are not treated as the same job.
- Net Profit Or Loss On WorkFees less the cost of the hours, for the office as a whole.
- Profitability By ServiceThe same profit, loss and break-even analysis cut by task type — which answers the question a partner actually has: not whether the firm is profitable, but whether GSTR 9C work is.
- Agreed Fee Against What The Hours CostEach job's agreed or billed fee set against the cost of the time actually posted to it, and the difference. Two profitable tax audits and six loss-making ones is a sentence most practices cannot say about their own year.
- How Many Jobs Actually Have Time Against ThemTotal jobs of a service beside the number with any time posted. It is the honesty check on every costing figure in the module: profitability computed over a tenth of the work is a tenth of an answer, and this is the report that says so.
- Net Profit Or Loss On Every Single InvoiceThe bill register sets the billable cost of the work — taken from the hours actually posted against those jobs — beside what was charged for them, and prints the difference on every row. Not for the firm as a whole and not for a month: for this bill, to this client, for this return. A practice can bill three crore and still not know which of its work loses money. This is the column that says so.
- Job Profitability On Work You Have Not Charged ForHours posted, what they cost, the recovery rate per hour and the staff who did the work — carried on the unbilled report itself. A partner can see not only that a job was never billed, but who spent three days on it and at what rate that would have had to be recovered.
Is everything you completed also billed — including the small jobs?
16 reportsMyTask lists completed work that has not been invoiced, so nothing finished goes unbilled.
- Unbilled Work CountWork done for this client in the year that has never been invoiced. The single most valuable number on the screen, because it is money already earned and not yet asked for.
- Approved Expenses Not Yet Billed To The ClientClient by client, every approved expense that has not reached an invoice: which client and file number, the group it belongs to, who claimed it and when, who approved it and when, and the amount. Money already spent on a client’s work and not yet charged back to them.
- Expenses Already Billed To ClientsCosts that have reached a client’s invoice and been charged on — the recovered pile, branch by branch and client by client, for any financial year.
- Expenses Marked As Non-BillableCosts incurred on a client’s work that the firm has decided not to charge on. Note the wording: MARKED as non-billable — somebody made that call, and it is recorded as a decision rather than disappearing into overhead. The same treatment work gets when it is marked free on the Client Report.
- Unbilled TasksThe same jobs from the other side: done, and still not billed.
- Billed TasksJobs that made it onto an invoice.
- Free Work CountWork deliberately not charged for — so goodwill is a recorded decision rather than a billing failure nobody noticed.
- Tasks Marked As FreeJobs explicitly written off, listed rather than counted.
- Service Estimates CreatedWhat you quoted this client, to read against what you actually billed them.
- Invoices Raised YesterdayInvoices ENTERED yesterday, irrespective of the invoice date they carry. That distinction is the whole value: a bill dated last month and entered this morning appears today, where a date-based report would never show it.
- Receipts Entered YesterdayCollections recorded yesterday, again irrespective of receipt date, so backdated entries surface on the day somebody actually made them.
- Service Estimates Created YesterdayQuotes put in front of clients yesterday, irrespective of estimate date.
- Every Job That Was Never Billed And Never Marked FreeMyTask insists that a job ends one of two ways: it is billed, or somebody decides it is free. Anything that is neither falls into this report. Not work in progress — work the firm finished and then simply never charged for. In the demo practice a single financial year returns five hundred of them.
- And What Each One Already Cost YouBeside every unbilled job sits its billable costing — the money the firm has already spent on hours posted against it. An unbilled task list tells you about revenue you did not collect. This tells you about revenue you did not collect on work you definitely paid for, which is a harder thing to leave alone.
- Or Never Even Quoted ForOne switch narrows the list to work with no service estimate against it either. A job with neither an estimate nor a bill was never priced at any point in its life, which is the purest form of the leak.
- Free Task ReportWork deliberately marked free of charge. A concession stays visible and countable instead of disappearing into goodwill — so at renewal a partner can say exactly what the firm has been giving away, and to whom.
Are the dues coming in on time?
17 reportsMyTask shows outstanding fees by client with ageing, and follows up dues automatically.
- Outstanding Before Advance ReceiptsThe gross position: everything billed and not yet collected, before money held on account is taken into it.
- Net Outstanding Before Advance ReceiptsOpening, plus billing, less collection, discount and credit notes — the arithmetic stated line by line rather than asserted.
- Net Outstanding After Advance ReceiptsThe true debtor position. Most practices quote the figure before advances and overstate what they are owed by whatever clients have already paid them.
- Ageing Of OutstandingDebt by how old it is: not yet due, 0-30 days, 31-60, 61-90, 90-180, and beyond 180 days. Almost ten crore sitting in the 90-180 bucket is a different conversation from the same figure at thirty days.
- Top 20 Outstanding ClientsThe twenty groups owing the most, in order. In the demo firm one group carries two thirds of the entire book — the sort of concentration a partner needs to see named rather than averaged away.
- Opening BalanceWhat clients owed the firm at the start of the year, before anything that happened in it.
- Opening Fees Where The Bill ExistsPrior-year dues still represented by an invoice in the system.
- Opening Fees Where No Bill ExistsDues carried in from before MyTask, with no invoice behind them. Every practice migrating from a ledger has these, and most software has nowhere to put them — so they are carried as their own line rather than forced into a fake invoice.
- Collection Against Those Billless DuesMoney recovered against the carried-forward balances, tracked separately so the migration figure winds down visibly.
- Unpaid BillsThe balance opened up invoice by invoice — file number, client, invoice number, date, amount, what has been received against it, credit notes, and what remains. The narration carries the service and the period it was for, so a row reads “GST - Monthly 3B - 2018-2019 - February” rather than a bare figure. That is the difference between a statement a client argues with and one they pay.
- Net Outstanding Before Advance ReceiptsThe straight arithmetic result: what the group owes before any money already sitting on account is set against it.
- Net Outstanding After Advance ReceiptsThe number to chase. Outstanding less the advances lying unapplied — and the statement shows both halves, so it is defensible rather than asserted.
- Discount And Credit Notes GivenWhat the firm wrote off and what it credited back, each as its own deduction rather than netted quietly into the billing figure. A partner can see what the practice gave away this year.
- Advance Receipts HeldMoney taken before the work was billed, including advances carried forward from the opening date, each with its date, narration, receipt number and book.
- Advances Already Settled Against BillsWhich advances have been consumed, so the unapplied figure is a live number rather than a total that only ever grows.
- Advances Still UnappliedReceived and not yet set against any bill. This is the figure a client points at when they say they have already paid.
- Net Outstanding ReportWhat is owed, as its own report rather than as a figure on a dashboard. The list a partner takes into a recovery meeting.
Have the out-of-pocket expenses been billed back?
40 reportsExpenses are entered against the client and task in MyTask, approved, and shown as billed or unbilled, so they can be recovered on the invoice.
- Expenses PostedWhat this person claimed.
- Expenses ApprovedWhat was allowed.
- Expenses RejectedWhat was refused outright.
- Expenses Partially RejectedClaims allowed in part — the case most expense systems cannot represent at all.
- Disbursements PostedMoney paid out on a client's behalf and recoverable from them.
- Disbursements ApprovedWhich of those were cleared.
- Disbursements RejectedWhich were refused.
- Expenses SubmittedClaims raised yesterday.
- Expenses Approved Or RejectedWhat was cleared and what was refused.
- Disbursements SubmittedMoney paid out on a client's behalf and recoverable from them, logged yesterday.
- Disbursements Approved Or RejectedWhich of those were cleared.
- Expenses ApprovedWhat the firm has agreed to pay, for the year and branch selected.
- Expenses RejectedClaims refused outright.
- Expenses Waiting For ApprovalClaims sitting with somebody for a decision — money the firm owes its own people and has not yet acknowledged.
- Expenses Partially RejectedA claim allowed in part: eight hundred of a twelve-hundred rupee bill. Most expense systems can only approve or refuse, so the middle case is handled by asking the person to resubmit a smaller claim. Here it is a state of its own, with its own total.
- Expenses On Clients Versus On The OfficeThe split that decides recoverability. Money spent on a client's work may be billable to them; money spent on the office never is.
- Expenses Posted To ClientsEvery cost incurred on a client’s work, named to that client, in all four approval states. This is the recoverable pile — the money that should reach an invoice rather than the firm’s own profit and loss.
- Expenses Posted To The OfficeEverything the practice is absorbing itself. Kept wholly apart from client costs, because mixing the two is how a firm believes it is more profitable than it is.
- Expenses By NatureFood, stay, travel and conveyance, each across all four approval states — so a firm can see what its expense bill is actually made of rather than only what it totals.
- What Each Person Has ClaimedPer member of staff: how many claims approved, refused, waiting and part-allowed, with the amounts.
- Net Amount Payable to Each Staff MemberEvery applicant's net position with the direction of it named — who is owed, and by whom. Expenses and disbursements settle against each other rather than being two separate conversations at month end.
- What The Firm Owes Me, On The Screen I Ask FromThe advance request opens with the applicant’s own net balance at the top of it. Somebody asking for money can see what they are already owed before they type a figure, and so can the person approving it.
- Disbursements Made By Each PersonMoney paid out on a client's behalf, per person, in the same four states. Kept apart from expenses because a disbursement is recoverable from the client and an expense is the firm's own cost.
- Expenses Pending With Each ApproverClaims by APPROVER, not by claimant: how many each person has cleared, refused and still has waiting. A claim stuck for three weeks has a name attached to it, and it is not the claimant's. Almost no expense system reports this way round.
- Expenses I Have ApprovedWhat this approver has agreed to, as a total and claim by claim. Not what the firm approved — what THEY approved, which is a different and more useful record.
- Expenses I Have Refused OutrightClaims this approver turned down in full.
- Expenses I Have Allowed In PartThe middle decisions, kept as their own list rather than counted among approvals — because allowing ₹800 of a ₹1,200 claim is a judgement somebody may have to explain later.
- Disbursements I Have ApprovedMoney released to staff to spend on a client's behalf, on this approver's authority.
- Disbursements I Have RefusedAnd the ones declined.
- Every Decision, With The Arithmetic On ItClaim by claim: when it was applied for and by whom, which client it was on, the amount applied, the amount approved and the amount rejected side by side, and when the decision was made. A part-allowed claim shows all three figures, so the difference is a number rather than a memory.
- Expenses By ClientEvery client with expenses against them, by file number and group, in all four states — which is what turns a recoverable cost into an actual recovery at billing time.
- Billed ExpensesExpenses already passed on to a client on an invoice.
- Non-Billable ExpensesEverything the firm is absorbing — the real cost of running the practice, separated from what it recharges.
- Refunds PaidMoney actually received by the client — the outcome they will ring about.
- Refund Due, Payment PendingAssessed as owed and not yet paid. Worth chasing, and invisible unless somebody looks.
- Refunds That FailedA refund the department tried to pay and could not — usually a bank detail problem. Four clients in the demo account who would otherwise wait indefinitely for money already granted.
- Refunds Adjusted Against DemandWhere a refund has been set off against an outstanding demand rather than paid.
- Processed: No Demand, No RefundThe clean outcome, and the largest group in the demo firm.
- Returns Processed By The DepartmentAssessment complete at the department's end — the point at which a refund or a demand becomes real.
- Returns Still Under ProcessingFiled, verified, and waiting on the department — over a quarter of the book in the demo account.
Where is every document that came in — and every one that went out?
31 reportsMyTask keeps an inward and outward register of every document received from or returned to a client, with who holds it and whether it came back.
- Inward CreatedDocuments this person booked in from clients.
- Inward Given BackDocuments they returned — so nothing sits with the firm unaccounted for.
- Outward CreatedDocuments this person sent out, by any mode.
- Outward Received BackAcknowledged returns against what they sent.
- Attachments CreatedFiles attached to jobs by this person.
- DSC CreatedDigital signatures this person registered.
- DSC GivenTokens handed out — the movement that matters, because a DSC in the wrong hands is the firm's liability.
- DSC ReceivedTokens taken back in.
- Digital Signatures That Expired YesterdayA DSC that expired overnight stops a filing today. This is the only warning that arrives before somebody discovers it at the portal.
- Digital Signatures Expiring Within 7 DaysA week's notice on every token about to lapse, renewed daily, so renewal is a scheduled job rather than an emergency.
- Documents Received YesterdayEverything booked in from clients, so a partner knows what arrived without asking.
- Documents Given Out YesterdayEverything that left the office, by whatever mode.
- Documents Received TodayWhat has come into the office so far today, across every client.
- Documents Received YesterdayThe same for the day before — the figure a partner checks first thing rather than asking.
- Documents Already Attached To A JobThe ones that are being worked on, so the without-task figure means something by contrast.
- Originals Still Held By The OfficeReturnable documents the firm has taken in and not yet given back — title deeds, original certificates, signed instruments. This is a liability register as much as a report, and it is the one thing in a practice that genuinely cannot be reconstructed if it goes missing.
- The Inward Register ItselfEvery entry with its inward number, the branch that took it, what it was, how it arrived, and whether the returnable parts have come back — pending, returned, or not applicable.
- Documents Sent Out YesterdayWhat left the office the day before, across every client.
- Total Outward EntriesEverything despatched in the year, as the denominator for the rest of the screen.
- Outward Entries Carrying AttachmentsDespatches with a scanned copy held against them, so what went out can be seen and not only described.
- The Outward Register ItselfEvery despatch with the client it went to, the date it left, how it was sent, and whether anything is still owed back.
- Sent Out And Not Yet BackDocuments the firm has released expecting their return — signed copies, acknowledgements, instruments gone out for execution. Until they come back they are neither in the office nor accounted for, which is the worst state a document can be in.
- Returnable Documents Received BackThe ones that have come home, so the pending figure is a live list rather than a growing pile nobody closes.
- Despatches Containing Original DocumentsEntries flagged as carrying originals rather than copies. A courier losing photocopies is an inconvenience; a courier losing an original deed is a different conversation, and this is the report that says which is in transit.
- Not In The OfficeTokens currently out: with a client, or with somebody at the firm. A DSC that cannot be found is a filing that cannot be made that afternoon.
- Digital Signatures On The RegisterThe full register for the branch and year, as the denominator for everything above it.
- The Register ItselfEvery token with its branch, who holds it and its current availability.
- Where Each Token Has BeenThe giving and receiving log, with counts by holder — nine with one client, six with a member of staff. A custody trail for an object that can sign on somebody else’s behalf.
- Permanently Handed To The ClientTokens the firm has given up physically but still tracks. They are not in the office and never will be, and the practice is still the one that knows when they expire.
- Vacant Physical LocationsWhere token slots are serially numbered, the empty ones — so a new DSC is allotted a known place rather than put wherever there was room.
- Gaps In The Serial NumberingLocation numbers that should exist and do not. A gap in a serial register is either a filing error or a missing token, and both are worth knowing about.
Is the team working on the priority jobs first?
3 reportsTasks can be marked priority in MyTask, and reports show which priority work is done, pending or overdue, and with whom.
- Priority TasksThe jobs marked priority on this service, pulled out of the general list.
- Priority Tasks By EmployeeWho is holding the jobs that were flagged as urgent — the ones where a backlog costs a client rather than a day.
- Priority Tasks, Whole OfficeEverything flagged urgent anywhere in the firm.
Is the procedure you wrote actually being followed?
3 reportsEach service in MyTask carries its own checklist and milestones, and reports show which checks were completed on every job.
- To-Do Status, Task WiseChecklist progress crossed against task state: how many completed jobs still have an open checklist item, and how many pending jobs have already cleared theirs.
- Tasks With To-Do ListWhich jobs of this service carry a checklist at all — the ones being worked to a standard rather than from memory.
- To-Do List WiseOne checklist item read across every job that carries it — how many audits are waiting on the same single document.
How much of your team's time is billable, and how much is not?
32 reportsMyTask's timesheets split every hour into billable and non-billable work, by staff member and by service.
- Timesheet ReportHours every person posted against the hours they were required to post — split billable and non-billable, client and office — with the shortfall or excess in hours and as a percentage.
- Timesheet Records PostedWhether this person is posting time at all, before you ask what the time says.
- Timesheet Summary: Short Or Excess HoursWho posted less than their required hours yesterday and who posted more, summarised — the daily version of the monthly variance nobody looks at until it is too late to fix.
- Detailed Time Logs By StaffEvery timesheet entry posted yesterday, staff by staff.
- Staff Who Posted No Timesheet At AllThe absence report. A missing timesheet is invisible in any system that only lists what was posted, and it is the entry that matters most — unrecorded hours are unbilled hours.
- Attendance Against Timesheet: The MismatchesDays where somebody posted more hours to the timesheet than they were actually present for. Two independent records of the same day, compared — and the only report in the product that can catch a timesheet written from memory rather than from the work.
- Days Where Attendance Is CompletePresent for at least the office hours, in and out both marked. The baseline every other status is measured against.
- Short AttendancePresent, but for less than the office timings. Distinguished from absence, because a short day and a missing day are different conversations.
- Attendance Record MissingNeither in nor out marked, and no leave applied for. The days that would otherwise disappear.
- In-Time Or Out-Time MissingOne of the two marked and not the other — usually somebody who forgot to punch out, which is why it is counted separately from a wholly missing day.
- Marked, But Duration Cannot Be CalculatedAttendance exists but there is no out entry to measure against, so no duration can be derived. Shown as its own figure rather than silently counted as zero hours.
- Leave Or Not Required To MarkDays excluded by design: approved leave, non-working days, holidays and blocked dates. Nobody is chased for a day the office was shut.
- Total Hours PresentEach person's total attendance duration for the month, in hours — the figure the app's own notes say is used for salary calculation.
- Total Days PresentThe same total expressed in days, which is what a payroll run actually consumes.
- Day-Wise Attendance GridEvery day of the month down the side, every member of staff across, each cell carrying that day's status. A month of the whole office on one screen.
- Short Or Excess Hours Against The MinimumEvery person's posted hours against the minimum they are required to post, in hours and as a percentage.
- Top 3 Excess Hours PostedWho is furthest over their required hours — the people to look at before they burn out, not after.
- Top 3 Short Hours PostedWho is furthest under. Both ends named, which is the useful half most utilisation reports leave out.
- Staff Utilisation, Person By Person And Month By MonthThe full table behind the headline percentages: minimum hours required, billable and non-billable time on clients, non-billable time on the office, total hours, the short or excess against the minimum, and the utilisation percentage — for every member of staff, every month.
- Time Posted On Client: BillableHours booked to client work and chargeable, as a percentage of the hours that person was required to post.
- Time Posted On Client: Non-BillableHours spent on a client that cannot be charged — the quiet leak, and invisible in any system that records only chargeable time.
- Time Posted On OfficeInternal hours: administration, training, the firm's own compliance. Counted separately from client work so neither flatters the other.
- All Task RecordsEvery job that has time posted against it, for the year and branch selected.
- All Time RecordsEvery individual timesheet entry in the office, rather than the totals they roll into.
- User-wise Time RecordsOne person's entries, pulled out of the whole.
- My Day's Timesheet RecordEverything already posted for a chosen date, split into time on clients and time on the office — so somebody filling in Thursday can see what they have already accounted for before adding more.
- Timesheet Summary Before SavingThe day's totals reviewed before they are committed, rather than discovered to be wrong in a month-end utilisation report.
- Time Spent On One ClientEvery hour the office has posted against a single client for a financial year, billable and non-billable, on client and on office. The answer to the only question that matters at renewal: what did this client actually cost us to service?
- One Person's Timesheet, Day By DayEvery working day for a chosen person over any dates: the hours they were required to post, billable and non-billable time on clients, non-billable time on the office, the total, and the short or excess against the requirement — each as hours and as a percentage.
- Service Estimates CreatedQuotes this person put in front of a client.
- Invoices RaisedWhat they billed in the period.
- Receipts CreatedWhat they actually collected against it.
If something goes wrong, can you show what was done and when?
9 reportsMyTask keeps a dated record of every task, comment, document and change, so you can show what was done, by whom and when.
- Milestone Progress On This TaskAll thirteen stages of the tax audit in order — receiving information from the client, completion of accounting, vouching and verification, preparation of 3CB and 3CD, computation checking, uploading and filing the return — each stamped with the date and the person who cleared it.
- Pending Issues On This TaskWhat is blocking this particular job, by the label the firm defined — bank statements pending, Aadhaar information pending, digital signature pending.
- Assignment Change LogEvery reassignment this job has been through — from whom, to whom, by whom, in which role, and whether a person did it or auto-assignment did. A job that has moved four times is a job with a problem.
- Team Members LogWho was added to the job team and who removed them.
- Email Log For This TaskEvery email sent about this job, with sender, recipients, cc, subject and the attachments that went with it — downloadable months later when a client says they were never told.
- Messaging Portal Log For This TaskEvery message sent through the Messaging Portal about this job — when, by which staff member, from which number, to which number.
- To-Do Progress On This TaskThe job's own checklist, filtered to all, pending or completed.
- Filing Information RecordsThe filing record for the return, kept against the job that produced it rather than in a separate register.
- Audit & Certificate InformationAudit and certificate particulars recorded on the job itself, for the services where the certificate is the deliverable.
Who manages the office's own work?
2 reportsInternal office work and notices are run as tasks in MyTask too, with an owner and a due date, alongside client work.
- General Work Allotted To Me, Still PendingCompletion-based work assigned to this person and not yet finished — the non-client jobs that would otherwise live in somebody's memory. Stays on the list until it is marked done rather than ageing off a date.
- Notices Circulated To MeExpiry-based announcements still live for this person — the legal update, the Sunday working notice — read separately from work they actually have to do.
And what it does about it
- Raise the work that does not fit the service treeEmailing audit copies, paying the electricity bill, chasing something for a client that was never a formal service. Assign it to a person or a group, give it an expected completion date, and it stays live until somebody marks it done — so the work that falls outside the service tree is tracked rather than remembered.
- Link it to a client when it belongs to oneCompletion-based work can optionally be tied to a client, so a job that was never a formal service — chasing a document, returning a call, a one-off favour — still shows against the client it concerns rather than floating loose in somebody's head.
- Only that office's own people can be given itStaff selection is limited to users whose primary branch is the one chosen, so an office's internal jobs stay inside that office. Without branches enabled it simply works across the whole firm.
- Circulate a notice that clears itselfA legal update, Sunday working, an office announcement — to everyone or to chosen staff, with an expiry date after which it disappears on its own. Nobody has to remember to take it down, which is why the notice board still means something in month three.
- Reply on it, but you cannot delete itThe person a job was given to can read it and post comments back, and that is all. Editing and deleting stay with whoever raised it, so an awkward item cannot be closed by the one person with a reason to make it disappear.
Which client has your digital signature right now — and which one expires this month?
5 reportsMyTask keeps a register of every digital signature (DSC): where it is, who has it, and an alert before it expires.
- Expired Digital SignaturesEvery DSC in the register that has lapsed. Three hundred and five of them in the demo firm — which is the number that explains why this module exists: nobody can hold that in their head, and every one of them is a filing that will fail at the moment somebody tries it.
- Expiring In The Next 30 DaysA month’s warning on every token about to lapse, so renewal is scheduled work rather than an emergency discovered at a deadline.
- Expiring Within Any Window You ChooseAsk for seven days, or sixty, or whatever the firm plans by — the horizon is typed in rather than fixed.
- How Many Clients Share One TokenA single DSC can belong to several clients — a director signing for four companies holds one token. The register shows how many clients depend on each, which is what turns one expiry into four filings at risk rather than one.
- Pending VerificationTokens registered but not yet verified, so an unusable DSC is visible before somebody needs it rather than after.
When someone emailed a client last month, can the rest of the firm see what was said?
5 things it doesClient emails sent from MyTask are logged against the client, so anyone in the firm can see what was sent and when.
What it does about it
- It is filed against the job, not in your sent itemsSender, recipients, cc, subject and attachments all land in that task’s email log — which is what makes “we told you in July” a thing the firm can show rather than assert.
- And MyTask’s own emails appear in the same historyAutomated messages such as a task-creation notice sit in the job’s log beside the ones people wrote, so the correspondence is complete rather than split between what the system sent and what a human did.
- The client’s people are already on the screenPrimary owner, secondary owner, accountant and other contact person, each with two addresses, pulled from the client record and added to the email with one action. No lookup, and the right person gets the right question.
- Choose where the replies landEvery send names a “get revert on” address, so mail leaves MyTask but answers arrive in a real person’s inbox. System-sent email is usually a dead end — the client presses reply and it goes nowhere, or to a no-reply box nobody reads. Picking the return address per mailing means the partner who sent it is the one who gets answered.
- The partner writes it once, everybody sends itSave the wording for the emails a practice sends over and over — a GST deadline reminder, a request for bank statements, a reply to a routine notice — and any member of staff can send it properly. The quality of client correspondence stops depending on who happened to be free.
Was your team at the client's office today, or only marked present?
38 reportsMyTask marks attendance only from saved office or client locations, so 'present' means the person was actually there.
- Leave AppliedLeave this person requested.
- Leave ApprovedWhat was granted.
- Leave RejectedWhat was refused.
- Leave Applied ForRequests raised yesterday.
- Leave ApprovedWhat was granted.
- Leave Cancelled Or RejectedWhat was refused or withdrawn.
- Staff On Leave TodayWho is not in today — the figure that decides what can realistically be promised to a client this morning.
- Leave Taken Month By Month, Staff By StaffEvery member of staff down the side, the twelve months of the financial year across the top, and a total on the end of each row. Sortable by any single month, so “who was away in July” is one click rather than a filter.
- Who Has Taken The Most Leave This YearThe three highest totals, named, above the table — so the outliers are visible without reading fifty rows.
- Opening Leave BalanceWhat each person carried into the year before anything was taken.
- Leave TakenWhat they have actually used against it.
- Compensatory Leave GivenDays granted back for work done outside normal hours — recorded rather than remembered, which is the only way a comp-off promise survives six months.
- Leave Assumed As PresentDays away for ICAI exams, GMCS, ITT or orientation, treated as present rather than as leave. Kept as its own column rather than folded into the balance, so an articled assistant sitting exams is not quietly charged for it.
- Leave Taken, Split By TypeNot one leave figure but five, each its own column: study and coaching-class leave, sick leave, college exam leave, ICAI exam / GMCS / ITT / orientation leave, and everything else. A firm training articled assistants is not running the same leave policy as one that is not, and a single total cannot tell the two apart.
- Leave AdjustmentA correction term carried openly in the formula rather than applied behind it, so a manual change to somebody's balance is a visible entry instead of an unexplained difference.
- Who Has The Most Leave LeftThe other end of the same question: highest remaining balances, named above the table. Read with the most-taken list, it is the whole distribution in two lines.
- My Leave BalanceThis person's own position for the year: opening balance, total taken, compensatory days, assumed-present days, any adjustment, and what is left — with the arithmetic printed beside it, exactly as the firm sees it.
- My Leave, By TypeThe same five categories the firm reports on, for one person: sick, college exam, other personal, study and coaching classes, and ICAI exam / GMCS / ITT / orientation.
- Status Of Every Leave I Have Applied ForEvery application this person has made with its type, dates and where it has got to — so “did that get approved?” is answered on the screen rather than by asking somebody.
- Leaves Waiting On My DecisionRequests that need action, for the people this approver is responsible for. A queue rather than an inbox: a request nobody has answered is visible as work outstanding, not buried under a fortnight of email.
- Every Leave Record For The OfficeThe complete log for a branch and financial year, approved ones included — the history an administrator reads when a balance is questioned six months later.
- Deleted Leave RecordsApproved leave that was later removed, kept as its own log. A deletion is recorded rather than erased, so a balance that changed can be explained months afterwards instead of argued about.
- Net Leave Balance RemainingThe screen states its own arithmetic: opening balance (A) less leave taken (B) plus compensatory days (C) plus assumed-present days (D) plus any adjustment (E). Every term is a column, so the number can be argued with line by line instead of taken on trust.
- Follow-ups AddedChasers this person scheduled.
- Appointments AddedClient appointments they booked.
- Meetings AddedInternal meetings they set up.
- Follow-ups On This ServiceChasers attached to this service: how many are pending, done, due today, due within the week, and how many have been missed altogether.
- Appointments On This ServiceClient appointments booked against this service, on the same five-way split.
- Meetings On This ServiceInternal meetings against this service, on the same split — so a job stalled on an unheld meeting is visible.
- My Follow-upsChasers assigned to this person: pending, completed, due today, due within the week, and crossed.
- My AppointmentsTheir client appointments on the same five-way split.
- My MeetingsTheir internal meetings, likewise.
- What Is Coming UpEvery follow-up, appointment and meeting still to happen, with who it is with, their number, the date and time, what kind of thing it is, who it has been assigned to and who booked it. The diary of a practice, held where the work is rather than in somebody’s phone.
- What Actually HappenedAppointments kept, calls made, meetings held. A scheduled call that nobody records as done is indistinguishable from one nobody made.
- And What Was Called OffCancelled entries stay on the record rather than vanishing. A client who was told they had an appointment and then was not is a complaint waiting to happen, and the register can answer it.
- Split By Call, Appointment Or MeetingThe three are different commitments — a call is five minutes, a meeting is an afternoon — so a partner can see the shape of their week rather than a count of entries.
- Which Of Them Is About A Job, And Which Is NotEvery entry says whether a task is linked to it, and the register can be filtered on that alone. An appointment attached to a job is work; one attached to nothing is somebody’s diary. Knowing which is which is what turns a calendar into a practice record.
- The History Behind Each OneEvery previous event against the same person, on the row itself. Walking into a meeting able to see the last four conversations with that client is a different meeting from walking in with a date and a name.
How much time do you spend answering client calls about work status?
9 things it doesClients check their own work status in the MyTask client portal and app, which cuts down status calls to the office.
What it does about it
- Watch the work instead of ringing about itThe client sees the same milestones the firm ticks off — balance sheet checked, computation prepared, return filed. The call that begins “any update?” stops being made, and client management stops costing the firm an hour a day of answering it.
- See what their job is actually waiting onA challan, a document, a signature — named, and named as theirs. Most work that looks late is work waiting on the client, and a portal that says so ends the argument before it starts.
- Send papers in, straight onto the jobDocuments uploaded from the client login attach to the task they belong to. Compare that with the inward register’s own leak report — papers received with no job raised against them — and this is the same problem solved from the other end.
- Fetch their own ITR copies and audit reportsAt eleven at night, when a bank asks for last year’s return, without the firm being the bottleneck.
- See their own bills and what is outstandingInvoices, debit notes, credit notes and the open balance — the account statement read from the client side, so a fee conversation starts from the same figures at both ends.
- Book an appointment without a call to arrange the callThe client picks a time, it lands in the firm’s own schedule register with everything else, and both sides are notified.
- Look up their own digital signatureValidity, password, and whether the token is with the firm — the question a client otherwise rings about on the morning of a filing.
- And their own portal loginsGST, income tax and the rest, in one place the client can reach. Every practice fields these requests and none of them should be answering with a message.
- Read the circulars the firm sendsAdvice issued to every client sits on the record in their own portal rather than in a forwarded message nobody can find later.
That GST return marked complete — was it actually filed on the portal?
4 reportsMyTask reads GST return filing status from the GST portal and shows it beside your own task status, so a return marked done can be checked against the portal.
- GST Return Status, Return By ReturnEvery return the GSTN portal holds for a client in a chosen financial year, grouped by return type — GSTR-3B, GSTR-1 and whatever else that registration files. Each row carries the filing date, the mode, the period it covers, the ARN and the status the portal itself reports.
- GSTR-3B Filing Position For The YearEvery 3B the portal has for this GSTIN in the selected year, month by month — April filed on 20 May, May on 19 June, June on 15 July. A gap in that sequence is a client with a problem, and it shows as a gap rather than as an absence of evidence.
- GSTR-1 Filing Position For The YearThe same for GSTR-1, read independently, because a client can be current on 3B and behind on GSTR-1 and a single “GST filed” flag would hide it.
- The ARN For Every FilingThe acknowledgement number the portal issues, held against the return it belongs to. It is the proof a filing happened, and it is the first thing anyone asks for when a client says they were never filed.
Do you know which returns came back defective, or whose refund failed?
17 reportsMyTask reads income-tax return status on one screen, so defective returns and failed refunds show up without logging in client by client.
- Clients Tracked On The PortalEvery client whose income tax portal account the firm is watching, as the denominator for everything else on the screen.
- Clients With Working Portal CredentialsThe accounts MyTask can actually read, as a count and as a percentage of the client list.
- Verification CompletedReturns e-verified or physically verified, so they are safely lodged rather than merely submitted.
- Filed Within Due Date Or RevisedReturns lodged on time, kept apart from late ones because their verification deadlines differ.
- Filed After Due DateLate filings, with their own verification countdown.
- Returns Not FiledThe gap between the client list and the filings — a third of the book in the demo account, and the single number a partner wants in September.
- Returns FiledHow many of this assessment year's returns are actually on the portal, not how many were marked done internally.
- Verification Still PendingFiled, and not yet verified. An unverified return lapses, which makes this the most time-critical figure on the screen.
- Verification Due Within 7 DaysReturns whose verification window closes inside a week. Filing a return and forgetting to verify it undoes the whole job, and nothing on the portal chases you.
- Verification Due In 8 To 30 DaysThe same countdown, one step earlier, so the work can be planned instead of rescued.
- Defective ReturnsReturns the department has flagged as defective, which lapse if not corrected.
- Invalid ReturnsReturns that have failed outright, split by whether they were filed on time or late.
- Pending Response Under Section 143(1)(a)Returns where the department has raised a proposed adjustment and is waiting on a reply. Miss the window and the adjustment stands.
- Prepaid Taxes Matching FailedTDS or advance tax claimed that the department cannot match — the most common cause of an unexpected demand.
- Demands RaisedReturns where the department wants more money. Time-critical, and the reason to watch processing at all.
- Clients Whose Login No Longer WorksCredentials that have stopped working — changed passwords, locked accounts. This is the first report to act on, because a client whose portal cannot be read is a client whose return status nobody knows. In the demo firm that is 375 of 3,801.
- Status Cannot Be DeterminedThe portal's answer was unreadable for these. Shown rather than quietly counted as something else — a dashboard that hides its own uncertainty is worse than one that admits it.
Can your assistants carry the work you hand them without you checking every step?
13 reportsEvery task in MyTask has its steps, checklist and documents attached, so assistants work through a set procedure and you review progress instead of every step.
- My Pending TasksWhat is still open on them — the number most staff actually work from.
- My Tasks Due TodayWhat this person has to deliver today.
- My Tasks Due Within 7 DaysTheir week ahead.
- My Tasks Past Their Due DateEverything of theirs already late.
- My Priority TasksThe jobs on them that were flagged urgent.
- My Tasks Not StartedWork sitting with them that has never been opened.
- My Total TasksEverything on this person's plate, whatever its state, as one figure.
- My Completed TasksWhat they have finished, with the percentage of their own total beside it.
- My Month, On A CalendarNotices, tasks and schedules laid on a month grid with a count on each day — the view that answers what is coming rather than what is outstanding.
- My To-Do ListPersonal items tracked beside the firm's work — the small things that never become a formal task but still have to be done.
- My Performance, Month By MonthA person's own output over the year as a chart on their own home screen — so performance is something they can see and correct, not something delivered to them at an appraisal.
- Notice Board: My WorkNotices posted to this person about the work they hold.
- Notice Board: NotificationsEverything the system has raised for them, in one place on the screen they already have open.
Is the effort your firm puts in actually turning into revenue?
3 reportsMyTask compares hours spent with amounts billed, by client and by service, so you can see where effort is not turning into revenue.
- What Each Service Line BilledBilling split by segment — GST, income tax, audit, whatever the firm works in — so a partner can finally answer what the GST practice is worth as against the income tax practice. Not an estimate from memory, and not a figure somebody built in a spreadsheet in March.
- What Each Service Line Actually CollectedThe same split on the money that came in. Billing tells you what a segment is worth on paper; this tells you what it is worth in the bank, and the two are rarely the same practice.
- What Each Service Line Is OwedOutstanding by segment. A service line can be the most profitable thing the firm does on paper and the slowest to pay — and until the dues are split the same way as the billing, nobody can see it.
Are your notes and observations in one place, or spread across notebooks and chats?
3 things it doesNotes, observations and documents are kept against each client and task in MyTask, in one place everyone with access can find.
What it does about it
- Upload against a job, or on its ownFinal audit reports, whatever the client sent, anything worth keeping — and a whole task can be exported to PDF for the physical file.
- Write something once and share it with named peopleKey client information for the partners, say — shared under rights that say who may edit it and who may delete it, rather than mailed round and forked into five versions.
- And everyone sees what has been shared with themViewable, editable or deletable strictly within the rights they were given.
How do you make sure no client request is missed in a busy month?
1 reportEvery request received is logged in MyTask and turned into a task with an owner and a due date, so it cannot slip through in a busy month.
- Documents Received With No Job Raised Against ThemThe leak this register exists to catch. A client has sent their papers in and nobody has opened a job for the work. Every day that sits there is a day the client believes their return is being prepared and it is not.
And what it does about it
- Give the client a receipt as you take the papersAn acknowledgement is issued at the counter, at the moment of receipt. The client leaves with proof of what they handed over and the firm has the same record — which ends the argument about whether a document was ever provided before it can start.
- Link one inward entry to as many jobs as it feedsA single bundle of papers often serves several filings. One entry can be attached to multiple tasks, and they need not even belong to the same client — a group’s documents arriving together are linked wherever they are actually used, rather than being entered again for each.
- And it appears on the job itselfOnce linked, the inward shows against the task, so whoever is doing the work can see what came in without going to the register.
- Book a follow-up, an appointment, a meeting or a callAgainst a person and a number, on a date and at a time, with the nature of it recorded — so what the appointment is for survives the person who arranged it.
- Tie it to the job it is aboutA meeting linked to a task stops being a diary entry and becomes part of the record of that piece of work.
- Or tie it to the money owedThe other thing a schedule can be linked to is outstanding fees. A call booked against a client’s dues sits in the same register as everything else and is answerable in the same way — which is how a recovery call stops being something a partner keeps meaning to make.
Is work being completed as fast as new work comes in?
13 reportsMyTask compares tasks created with tasks completed month by month, so you can see whether work is piling up.
- Tasks CreatedHow much new work came into the office in the period — the intake figure a partner needs before judging anything else.
- Tasks CompletedHow much work went out in the same period, so intake and output can be read against each other.
- Tasks DeletedWork removed rather than finished — the figure that stops a completion rate being flattered by deletions.
- Task CompletedEvery job of this service that is finished, for the period you are looking at.
- Task PendingEverything still open on this service — the list a partner opens first.
- To Do ReportPersonal to-dos tracked in the same place as the firm's work, for the small things that never become a formal task.
- Overall TasksEvery job of this service in one list, whatever its state — the tab you open when you want the whole picture rather than a slice of it.
- Task Wise ReportThis service read job by job rather than aggregated — the level a manager works at when chasing a specific client.
- All Task ReportEvery task of this service in one exportable list, for bulk review and bulk action.
- Exception ReportThe records on this service that do not look right, surfaced for review rather than waited for.
- Pending Tasks, Whole OfficeEvery open job across every service the practice sells, in one number — not one service type at a time.
- Not Started, Whole OfficeWork allocated and never opened, across all services at once — the figure that says whether the firm has a capacity problem or an allocation problem.
- Tasks Completed In A Financial YearWhat the office actually finished in any year back to 2004, chosen from the list.
What have we done for a client, and what have they paid?
23 reportsMyTask shows a client's completed work beside their invoices, receipts and balance in one statement.
- Opening Net OutstandingWhat this client owed you at the start of the year, before anything that happened in it.
- Billing & Debit Notes In The YearEverything added to what they owe: invoices raised and debit notes issued inside the selected financial year.
- Collection & Discount In The YearEverything that came back — money received and discount allowed.
- Credit Notes In The YearWhat you wrote back off, kept separate from discount so the two are never confused at review time.
- Net Outstanding At Year EndWhat they owe you now — and because the four lines above it are shown, it is a figure you can argue with a client line by line rather than assert.
- Completed Tasks For The ClientEverything finished for this client in the year.
- Pending Tasks For The ClientEverything still open — the list to have in front of you before the client calls.
- Task Type Wise BreakdownWhat you actually do for this client, by service — five monthly 3Bs, three ITRs, a certificate, a trust audit. The shape of the relationship in one line.
- Every Task For The ClientThe full job list behind the figures: client and file number, service, milestone group, period and financial year, who it is assigned to, status, description and bill type.
- The Running Account ItselfOpening balance, add billing and debit notes, less receipts, less discount, less credit notes, and what is left. Laid out the way an accountant would write it by hand — A plus B minus C minus D minus E, with every figure opening into the entries behind it. A client questioning a balance is answered from the screen, not from a promise to check.
- Opening BalanceWhat was carried in on 1 April, before anything happened this year.
- Billing And Debit Notes Raised During The YearEverything invoiced to the group since the year opened, plus debit notes.
- Direct BillsAmounts charged without an invoice raised through the system — brought into the same statement rather than kept in somebody’s separate note.
- Collection, Split By How It Came InEvery receipt against the group with the money separated into cash, cheque, bank transfer and TDS deducted, plus the date, narration, receipt number and which receipt book it was written from. A practice running more than one receipt book can still tell them apart a year later.
- Direct ReceiptsMoney received outside the receipt books, carried into the same running total so the closing figure is the whole truth and not the part the system happens to know about.
- One Account For A Whole Family Or GroupFive separate client files — a wife, a firm, two associated concerns, another individual — billed separately all year and settled by one person. The statement adds them up as the group, because that is who actually pays.
- Bills From Every Firm You Invoice Through, On One StatementEach outstanding row names the organisation that raised it. A group billed partly through the firm, partly through an associate concern and partly through a private limited company sees all of it in one running account — which is how Indian practices actually invoice, and is the case that breaks most accounting software.
- Staff in ChargeEvery client file rolled into the statement, with the file number and the person in the firm responsible for it.
- Any Year Back To 2004The same statement for any financial year the firm has been on MyTask, so an old balance can be explained rather than simply accepted.
- Work Done For FreeHow many jobs were marked free of charge for this group. A concession stays visible on the account rather than disappearing into goodwill nobody can put a number on at renewal time.
- Work Still Open For The GroupJobs not yet completed, counted on the financial statement itself — so the conversation about an unpaid bill and the conversation about unfinished work happen with both facts in view.
- Expenses Incurred On The GroupWhat staff spent on this group’s behalf, with who applied, what for, how much was claimed, how much was approved, and when. Money laid out for a client is recoverable only if it appears on the statement the client is shown.
- Estimates Issued And Not Yet BilledWork quoted to the group that has not become an invoice, on the same page as what has — so a quotation does not quietly stop existing the moment it is sent.
What work was done yesterday?
11 reportsMyTask emails partners a summary of yesterday's work every morning, before anyone logs in.
- Tasks Created YesterdayEvery job raised across the office yesterday, listed in full — client and file number, who created it, group, start date, financial year, period, milestone group and who it went to. Nineteen of them on a September Thursday, from QRMP filings to tax audits.
- Tasks Completed YesterdayEverything finished, with who finished it and when it started — so a GSTR 1 opened on 3 September and closed on the 10th shows both dates side by side.
- Tasks Deleted YesterdayWork removed rather than completed. Prints “No Data Available” on a clean day, which is itself the point: a silent report is not the same as a report nobody ran.
- Tasks Due TodayThe one forward-looking figure in the email. Yesterday's activity arrives with today's commitments attached, so the report is read before the day starts rather than after it.
- Partially Completed Tasks, By StageWhich milestone each unfinished job stopped at, counted across the office and then listed job by job — fifteen tax audits sitting at FS Approval, thirteen at FS Uploading, ten at Final Review and Print Out. The single most useful block in the email, because it says where the work is stuck rather than that it is stuck.
- Pending Issues Raised YesterdayNew blockers logged against jobs anywhere in the office.
- Pending Issues Cleared YesterdayBlockers resolved, read against the ones raised.
- Pending Issues Deleted YesterdayIssues removed without being resolved.
- Pending Issues Due TodayBlockers that come due today, so they are chased before they turn into a late filing.
- Follow-ups Scheduled For TodayEvery client chaser due today, in the email that arrives before anyone opens the software.
- Birthdays In The Organisation TodaySmall, and the reason people notice the email arrived.
How do I get alerts when a task's status changes?
2 reportsMyTask puts every status change on a task into the notification feed of the people working on it, filterable by kind.
- My Notification FeedThe last fifty notifications raised for this person, newest first, each stamped with the date and the time it fired.
- Notifications Filtered By KindNarrow the feed to task notifications, leave, expenses or appointments — so somebody chasing an approval is not reading through a fortnight of attendance entries to find it.
What have we quoted, and did any of it turn into work?
2 reportsEvery estimate is raised and kept in MyTask's estimate register, with a summary by client, so you can see what was quoted and set it against what was billed.
- Service Estimate RegisterEvery estimate issued, listed — so a quotation sent in May is still visible in November instead of being remembered by whoever wrote it.
- Estimate SummaryEstimates totalled: what the firm has quoted, against what it has actually billed. The gap between the two is the pipeline nobody usually measures.
Can we export a full year of billing?
2 reportsYes: MyTask's auto invoice generation prepares recurring invoices for the whole year as drafts to review, instead of typing each one.
- Every Draft Invoice, Before Any Of Them ExistsPick the work — a service category, a task type, a client group, a financial year, a period — and MyTask lays out a complete proposed invoice for every job in it: date, amount, which of your firms is raising it, the bill number, the client, the narration and the taxes. A full year of monthly GST billing for the whole client base arrives as a list to be read rather than as a fortnight of typing.
- The Ones It Could Not PriceWhere there is nothing in the firm’s own history to go on, the amount comes through as zero rather than as an invented figure. The gaps are therefore visible in the review, which is the only safe way to auto-generate a thousand bills.
What did we bill, what did we collect, and what is still outstanding?
25 reportsMyTask's financial dashboard shows total billing, collection, discounts, credit notes and outstanding fees for any period.
- Total Billing For The YearEverything invoiced across every billing entity, debit notes included.
- Total Collection For The YearWhat actually came in against it.
- Discount AllowedKept apart from credit notes, because a discount given at the point of billing and a credit note issued afterwards are different decisions by different people.
- Credit Notes IssuedWhat was written back after the bill went out.
- TDS Deducted By ClientsTax the client withheld when paying professional fees. It is collection the firm never sees in its bank, and a practice that does not track it under-recovers on every bill — which is why it sits in the reconciliation rather than in a note.
- Billing And Debit Notes During The YearThis year's invoicing, as the ADD line of the reconciliation.
- Direct BillsInvoices raised outside the task flow — one-off work that never became a job.
- Collection Against This Year's BillsHow much of what you billed this year has actually been paid this year.
- Collection Against Earlier Years' BillsRecovery on the old book, which is a different achievement from collecting current work and is measured as one.
- Direct ReceiptsMoney received without an invoice behind it.
- Opening Advance ReceiptsMoney held on account at the start of the year.
- Advance Receipts Taken This YearMoney taken before the work was billed.
- Advance Receipts SettledAdvances since applied against an invoice, so the balance on account is what remains genuinely unapplied.
- Advance Receipts By Client GroupEvery group holding money on account: opening, received, settled and net. Money a client has already paid that the firm has not yet earned is a liability, and this is the only screen that lists it client by client.
- Billing By FirmA practice billing through several entities gets each one's billing, debit notes and credit notes separately. Indian firms routinely invoice through more than one name, and a single total hides which one is actually trading.
- Collection By Firm, Cash And BankEach billing entity's receipts split into cash and bank — which matters for reconciliation, and for knowing how much of the practice still runs on cash.
- Segment-Wise Revenue This YearRevenue grouped by narration: bills and debit notes excluding tax, the tax on them, receipts, receipt tax, discounts and credit notes, and the outstanding. The closest thing the firm has to a revenue analysis by service line.
- Segment-Wise Revenue On Older BillsThe same analysis for bills raised in earlier years but collected this one — loaded on demand, because a firm rarely needs it and it is expensive to compute.
- Bill RegisterEvery invoice raised, line by line, with the branch, state, client, file number, group, which of your firms raised it, the number, the date, the amount before and after taxes, what has been received against it, discount, what is still outstanding, who created it, whether it has been sent, and any debit or credit note against it. The one report that holds the whole billing year in a single grid.
- Bill SummaryBilling totalled rather than listed — the answer to “what did we bill this year” without reading three hundred rows to work it out.
- Receipt RegisterEvery receipt entered, one line each, with its number, date, book and what it was against. The collection counterpart of the bill register, and the report an auditor asks for first.
- Receipt SummaryCollection totalled rather than listed. Billing tells a partner what the year was worth on paper; this tells them what came in.
- Summary Receipts RegisterReceipts consolidated as a register — the middle ground between the line-by-line list and the single total, for reconciling a period without reading every entry.
- Debit Note And Credit Note RegisterEvery adjustment made to a bill after it was raised, on its own register. Corrections are the part of billing most likely to be questioned later, so they are recorded apart from the invoices rather than netted quietly into them.
- Auto Generated Bill LogA record of what the automatic billing run produced and when. A firm issuing a thousand invoices in one click needs to be able to look back at exactly which thousand, and this is where that is kept.
Open any question to see the reports that answer it, named. Each also opens the module that deals with it — 14 in all — and the complete catalogue of 389 reports is on the reports page. Choosing software? The buyer's guide to the best practice management software for CA, CS and accounting firms turns these 32 questions into 12 checks to run in any demo.
Quick answers
What is CA office management software and how does it work?
CA office management software runs the work side of a chartered accountant's firm. Each client's services are set up once; tasks are then raised for every period, assigned to staff, tracked stage by stage, timed and billed. In MyTask the partner sees what is done, pending and overdue on dashboards and in a daily email, instead of asking each person. Every MyTask feature
What are the key features of CA office management software?
Recurring task creation for the whole client list, automatic assignment, stage-wise tracking, timesheets and job cost, invoicing and follow-up of dues, a DSC register with expiry alerts, inward and outward document tracking, a client login, and reports by service, staff and office. MyTask covers these in 14 modules with 350+ reports. The 14 modules
Which software tracks pending work in a CA firm?
Practice management software built for CA firms. MyTask lists every task that is pending, overdue or waiting on the client, by service, by staff member and for the whole office, and emails partners a summary of the previous day every morning. Work, staff and office management
Which software replaces manual tracking in a CA office?
Practice management software replaces the registers, spreadsheets and chat follow-ups. In MyTask recurring tasks raise themselves, documents coming in and going out are logged against the task, digital signatures have a register with expiry alerts, and clients can see their work status in their own app (Client Login Portal add-on). The questions MyTask answers
Why do CA firms need office management software?
Because the same returns and audits repeat for every client, and without a system nobody can say quickly what is pending, who has it, what it has cost and whether it was billed. Office management software such as MyTask answers those four questions without a meeting. MyTask
Which is the best practice management software for CA firms?
The one that fits how a CA firm works: recurring compliance raised in bulk, staff and branch-wise reports, GST and income-tax return status, DSC and UDIN records, and billing from the task. MyTask has been built with practising chartered accountants since 2019 and is used by 15,000+ users. It can be tried free for 7 days. Free 7-day trial
Which software helps manage multiple clients in a CA office?
MyTask keeps every client with its services, periods, documents, hours and invoices on one record, so a firm with hundreds of clients raises and tracks a month's work for all of them from one screen. Task management software for accountants
Which CA office management software is easiest to use?
Ease comes from setting services up once and letting the work raise itself. In MyTask staff work from their own task list on the web or the mobile app, guides are built in, and the set-up training sessions are free. The MyTask app
How can a CA assign work to employees?
In MyTask a task can go automatically to whoever handled that client's work last time, or to a fixed person or role once it reaches a set stage. Every hand-over is logged on the task and the person it lands with is notified. How tasks are assigned
Which practice management software do Indian chartered accountants use?
Indian CA firms use dedicated practice management software for tasks, billing and compliance tracking. MyTask is one of them, chosen by 1,700+ firms and used by 15,000+ users since 2019, with GST and income-tax return status add-ons made for India. Practice management software for ICAI members